Privacy Policy

Siam Horolog ("we", "us", "our") operates the website at siamhor.live and provides watch repair services from our workshop at 89 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand. This policy explains how we collect, use, and protect personal information provided through this website or in the course of a service transaction.

We encourage you to read this document in full. Questions may be directed to [email protected].

1. Data We Collect

When you submit an enquiry through our contact form, we collect the following:

• Your name
• Your email address
• Your phone number (optional)
• Any information you include in the message field

When you visit the website, our hosting provider may collect standard server log data including your IP address, browser type, and pages visited. This is collected automatically and is not linked to your identity.

We may also place cookies on your browser. For full details see our Cookie Policy.

Legal Basis for Processing (Thailand PDPA)

Our processing of personal data is conducted in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). The legal bases we rely on are:

• Consent — for non-essential cookies and marketing communications, where you have given clear consent
• Contract performance — to respond to your enquiry and arrange a service
• Legitimate interest — to maintain the security of our website and improve our services

Retention Period

Enquiry records are retained for up to 24 months after the last correspondence. Service records (workshop logs) may be retained for up to 5 years for reference purposes. You may request deletion at any time (see Section 6).

2. How We Use Your Information

• To respond to your enquiry and arrange watch repair services
• To contact you if we have a question about an ongoing service
• To send occasional service-related updates if you have consented
• To improve the website based on aggregated, anonymised usage data
• To comply with legal obligations applicable in Thailand

We do not sell your personal data to third parties. We do not use your information for automated profiling or advertising targeting.

Third-Party Services

We may use the following third-party tools:

• Google Analytics — anonymised website usage statistics
• Google Maps — embedded map on the homepage (subject to Google's own privacy policy)
• Our hosting provider, for server infrastructure in Thailand

Each of these parties operates under their own data protection policies. We do not provide them with personally identifiable information beyond what is necessary for the service they provide.

3. Data Protection Measures

• This website is served over HTTPS. Data in transit is encrypted.
• Access to enquiry records is restricted to workshop staff who require it to perform their role.
• We do not store payment card information. Service fees are handled in person.
• If a data breach occurs that poses a risk to your rights, we will notify the relevant authority as required by the PDPA and contact affected individuals where appropriate.

4. Cookies

This website uses cookies for basic functionality and, with your consent, for analytics purposes. You may manage your preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the website to function.

5. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently before providing any personal information.

6. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request that we delete your data, subject to legal retention obligations
• Right to data portability — where technically feasible, you may request your data in a portable format
• Right to object — you may object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing
• Right to lodge a complaint — you may file a complaint with the Personal Data Protection Committee (PDPC) in Thailand if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this website, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. Material changes will be noted clearly. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

9. Contact

Siam Horolog acts as the data controller for personal data processed through this website.

• Email: [email protected]
• Phone: +66 2 854 9263
• Address: 89 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand